DEDICATED SUPPORT SYSTEM

Experienced bilingual team of dedicated professionals

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As demand soars for increasingly sophisticated fleet management solutions, BTS continues to set support standards that go extra miles. BTS’ dedicated support system will help you to enhance performance, increase efficiency and improve the security of your fleet, your organization and your staff.

With each MiX Telematics product tuned to individual needs and two distinct support levels available, BTS clients enjoy superior support and a bespoke fleet management solution.

 

experienced TEAM on Demand

With more than 10 years of experience, our bilingual team of dedicated professionals provide the tools, resources and support you need to get the most out of your fleet management system. Every member of the BTS team and online support system has in-depth knowledge of MiX Telematics’ product range and clients’ individual operational requirements, guaranteeing quick accurate responses to your needs.

Our professional project managers ensure that project execution runs smoothly and on time while providing proper trainings for drivers and fleet operators to maximise the benefits of your fleet management system.

 

Field support

From our offices, based in Kazakhstan, our qualified technicians and trainers are able to travel around the region to provide on-site support to our clients if needed. Our team is fully trained to assist you in getting the best from your fleet management solution besides having hands-on experience from small to enterprise level projects.  

 

ONLINE SUPPORT | AVAILABLE 24/7

BTS’ online service request tracking system, allows clients to raise operational questions electronically and to monitor the progress of and response to their queries.

Online client reports, analysis and updates provide clients with a clear picture of how your fleet management product is functioning and can quickly identify any areas for development.

Online Helpdesk available 24/7 - this unprecedented level of accessibility, transparency and speed offers clients instant feedback regardless of time zones.